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September 16.2025
2 Minutes Read

Unlocking the Future: De-risking Investment in Agentic AI

De-risking investment in AI agents conference banner.

The Evolution of AI Agents in Business

Artificial intelligence (AI) has undergone a remarkable evolution over the years, especially in the realm of customer service and engagement. From scripted chatbots to sophisticated agentic AI systems, businesses are leveraging technology to enhance customer experiences. As Neeraj Verma, vice president of product management at NICE, underscores, the demand for non-scripted, adaptive responses is no longer a luxury but an expectation.

Understanding Agentic AI and Its Impacts

Agentic AI represents a paradigm shift in automation. Unlike traditional systems that follow predetermined paths, these advanced AI agents can plan, act, and adapt based on user interactions. This flexibility opens the doors for more personalized and efficient customer service, which can lead to increased customer satisfaction and loyalty. For businesses, this technology promises to streamline complex interactions and support employees with real-time insights and assistance.

Challenges of Implementing Agentic AI

Despite the benefits, transitioning to agentic AI is not without its challenges. One significant issue that companies face is how to ensure the reliability of these systems. Without consistent responses, measuring success and managing safety become increasingly complicated. Organizations must balance the exploration of innovative, flexible solutions with the need for cost efficiency, trust, and transparency in their operations.

Strategies for De-risking AI Investment

To navigate the complexities introduced by agentic AI, organizations can implement several strategies. First, outcome-oriented design is crucial—this involves creating AI tools that not only fulfill operational needs but also do so transparently and ethically. Additionally, establishing guardrails and metrics for success can help mitigate risks associated with AI adaption. Companies are encouraged to start small, iteratively implementing these new technologies, allowing for adjustments based on real-world feedback and performance.

Predicting the Future of AI Agents

The future of customer service technology likely hinges on the successful integration of agentic AI. As the marketplace continues to demand increasingly sophisticated interactions, businesses that invest wisely in AI technology—with a focus on trust and design—stand to gain a significant competitive edge. Ultimately, applied AI companies, those that harness AI to solve specific use cases, are predicted to lead the charge. Their experiences and successes will shape broader industry standards and practices.

Conclusion: Embracing the AI Revolution

As organizations strive to meet consumer expectations in an ever-evolving landscape, the deployment of agentic AI can unlock substantial potential. To remain competitive in 2025 and beyond, it is essential for businesses to embrace innovative technologies while carefully navigating the associated risks. With a thoughtful approach, companies can turn the promise of AI into tangible results. Take the first step—consider your organization's readiness to adopt agentic AI and create a strategy to integrate it effectively.

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10.31.2025

Navigating the New Conspiracy Age: Technology's Influence on Misinformation

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10.30.2025

What You Need to Know About AI’s Surprising Energy Footprint

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10.29.2025

How Businesses Can Foster Climate Solutions in Uncertain Times

Update The Current Climate Tech Landscape: Navigating Uncertainty As the pressure of new political realities mounts, companies in the climate technology sector find themselves at a crossroads. The prevailing narrative was once that innovative solutions would flourish with increasing government grants and private funding, particularly in the wake of significant technological advancements. However, as the recent landscape shows, projects valued at approximately $8 billion have been halted or scaled back in the U.S. throughout 2025 alone, hinting at a sobering shift in dynamics. Among the factors exacerbating this situation are new tariffs that create economic uncertainties for stakeholders. Businesses heavily reliant on funding to drive their climate initiatives now face the tense prospect of dwindling support due to policy rollbacks. 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As traditional funding routes experience turbulence, these technologies can indeed serve as beacons of hope, aligning economic interests with environmental goals, as suggested by previous downturns where resilience emerged in dire circumstances. The Resiliency of Climate Tech Investments History provides some optimism; many of today's leading companies blossomed from seemingly bleak landscapes. Investors are now positioning themselves to seize opportunities emerging from established sectors. For instance, during uncertain times, markets tend to shift toward recognizable assets—solar, wind, and electric transportation are considered mature sectors that have the fortitude to thrive despite unfavorable conditions. Moreover, notable firms like Quinbrook are betting on these robust sectors, pursuing investments in biogas while keeping their eyes on solar and renewable natural gas. Their perspective echoes that resilience can be found by adapting strategies to current realities, as older, tested sectors weather the challenges better than newer, less predictable technologies. Global Implications: The World Stage in Climate Tech The implications of the U.S. climate tech landscape reverberate across global markets as countries such as China continue to make substantial investments in renewable energy technologies. Their aggressive positioning can serve as a reminder that the U.S. must strive to maintain its leadership status in climate innovation or risk losing ground. Some analysts worry that if issues plaguing U.S. climate technology persist, it might pave the way for China to expand its dominance in sectors such as electric vehicles and renewable energy production. Creating a sense of urgency among U.S. legislators and stakeholders alike could be essential in reversing this potential trend. Actionable Strategies for Businesses Moving Forward For businesses involved in the climate tech sector, adopting innovative strategies to navigate fluctuating market conditions is vital. Leveraging emerging technologies while integrating them with traditional practices can help create hybrid models that mitigate risk. Focus on collaborations between established corporations and startups can lead to new synergies, driving collective advancement toward climate solutions that benefit the economy and environment alike. Furthermore, fostering patience during turbulent times will prove beneficial. Historical data supports that significant technological advancements often follow periods of intense unpredictability. Remaining vigilant allows businesses to capitalize on emerging trends that can reshape industry frameworks. 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