December 19.2024
2 Minutes Read

Unleash AI's Full Potential: Modernize Your Business Applications Now!

Colorful abstract Pop Art depicting AI modernization

The Impact of AI on Modern Business Applications

In today's fast-paced digital world, artificial intelligence (AI) is rapidly transforming how businesses operate. According to the 2024 Global State of AI report by research firm Frost & Sullivan, a staggering 89% of organizations anticipate that AI and machine learning will drive revenue growth, enhance operational efficiency, and improve customer experiences. This evolution is compelling many enterprises to modernize their business applications, particularly in the cloud, to fully leverage AI's potential.

Success Stories: From Telecommunications to Retail

Take Vodafone as an example. By utilizing Azure AI services, including the Azure OpenAI Service, Vodafone has crafted real-time, tailored customer interactions across various platforms, such as their digital assistant, TOBi. The implementation of these AI technologies resulted in an impressive 70% resolution rate for initial customer inquiries via digital channels. Furthermore, support agents now have access to advanced AI tools similar to Microsoft Copilot, boosting productivity and significantly enhancing customer satisfaction—evidenced by a 20-point increase in the company's net promoter score.

Similarly, Coles, an Australian supermarket chain, is reaping the benefits of modernized applications. By revamping their digital infrastructure and utilizing data-driven AI solutions, Coles has revolutionized their e-commerce platform. What used to be monthly application deployments is now a weekly occurrence, offering customers dynamic online and in-store shopping experiences while significantly reducing build times.

The Need for Application Modernization

The quest for innovation through AI demands modernized technology infrastructures. Traditional application architectures often lack the scalability and speed needed to harness AI's full capabilities. As enterprises are confronted with evolving consumer preferences, competitive pressures, and global uncertainties, maintaining agility is critical.

Organizations can achieve this agility by adopting cloud-native technologies that support rapid innovation. Modernizing these systems not only shortens the development lifecycle for new applications but also enables companies to swiftly adapt to changing circumstances. As David Harmon, director of software development for AMD, notes, businesses are eager to migrate current environments to take full advantage of advancements in hardware and software.

How Modernization Fuels Future Trends

Looking ahead, application modernization will continue to pave the way for groundbreaking AI innovations. The agility that comes with modernized infrastructures ensures that businesses are not just reacting to changes as they occur but are prepared to lead those changes. This forward-thinking approach allows enterprises to anticipate challenges and seize new opportunities in a rapidly evolving tech landscape, ultimately securing a competitive edge.

Tech Horizons

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